1. You need to be 18 years of age or older to use Ryde
You must be of the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for Ryde vehicles. BEFORE SIGNING UP FOR RYDE, MAKE SURE TO REVIEW THE USER AGREEMENT FOR YOUR COUNTRY, WHICH STATES AGE REQUIREMENTS.
2. Ryde Rental Agreement
Ryde Rental Agreement Ryde has a range of promotions & offers available for your property. Check the “Offers” tab in the RYDE app for the most up to date offers near you. Rental Agreement Rental Agreement - letsgoryde.com/rental-agreement/
3. Starting your Ride
Once you are at a RYDE charging station, start a ride by scanning the QR code on the vehicle. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning. If the app prompts an error message, that vehicle is likely in-use, unavailable due to low-battery or maintenance, please try the next vehicle.
4. Where to Ride
Use the bike lanes to ride Ryde bikes or scooters. Do not ride on sidewalks. Yield to pedestrians while crossing the streets.
5. Do I Need A Helmet To Ride?
We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the manufacturer's instructions. We encourage riders to have two finger lengths between their chin and the strap to make sure the helmet is securely on your head. The helmet should be comfortable and snug on your head - it should not move around (for example, it should not fall to block your vision or fall behind your head, exposing your forehead). While helmet laws vary by region, country and city, please always wear a helmet.
6. How do I reserve a Ryde e-bike or e-scooter?
Our application enables bookings greater than 24 hours in advance. Once in the app, a rider will be able to select a location to pick up a bike and confirm the duration of the ride. Once confirmed, the rider will scan the QR code on the reserve bike to unlock the bike and the user will be able to ride during their selected duration. To reserve a vehicle, select the vehicle icon at your desired location, and press reserve.
7. Does Ryde offer memberships?
Depending on our partners requirements, we can provide pay as you go, day passes, monthly and annual memberships. Additionally, we offer discounted memberships as a way to serve specific demographics (e.g. students, low-income, or seniors).
8. Payment Method
Upon signing up with Ryde, add a payment method to your account by navigating to your "Payment" in the app menu. You can pay for each ride individually(if applicable) or add funds to your Wallet balance, which will be deducted after each ride.
9. Paying using Ryde Wallet
If you wish to add money to your balance, simply tap on "Payment" in the RYDE app menu, select “Top Up” and select the amount you wish to add. This method of payment will be your default payment method.
10. I Was Charged Incorrectly
If you believe you were charged incorrectly, please create a support ticket with RYDE using the app.
11. I Found A Bug In The App
Troubleshooting Steps: Should you encounter an issue with your app, we’d ask that you first try the following troubleshooting steps: Make sure your app is up to date Close out the app and reopen it Make sure you wifi is off and your bluetooth is on If the issue continues to persist, please reach out to our support team with the following information for assistance: Location of the problem Explanation of the issue the bug is causing Screenshot of the problem You can contact our team with this information by selecting “Support” in the app and submitting a request or emailing firstname.lastname@example.org.
12. What do I do if a Ryde e-bike or e-scooter needs repairing?
Riders can report safety or maintenance issues through the customer service number listed on the bike or the mobile app. Once reported, bikes will be de-activated and not appear in-app and will be unavailable for rental by another user. Our fleet staff will receive a notification of the reported safety or maintenance issue, pick up the bike that day and service the bike before redeployment.
13. Involved in an Accident/Emergency
IF YOU'RE EVER INVOLVED IN AN ACCIDENT WHILE RIDING WITH RYDE: CHECK TO MAKE SURE THAT YOU AND ANYONE ELSE INVOLVED ARE SAFE CALL LOCAL EMERGENCY AUTHORITIES IF NECESSARY Once all involved parties are safely out of harm’s way, you can fill out a report by selecting the ‘+’ button on the map of your screen or support in the Ryde menu. Click the "Accidents/Emergencies" option and continue to fill out all of the necessary information on the form. Please be as specific as possible. What is your Vehicle ID? You can scan the QR code of the vehicle or Enter it manually. What is your Ryde account phone number? What is the address and exact location (Ex: bikelane, sidewalk, indoor, garage, parking lot) of the incident? What is the date and approximate time of the incident? How did the incident occur? Please provide all the details. Were you injured? Which of the following body parts did you injure? Which of the following best describes your injury? Was there anyone else involved in the incident? Did anyone else get injured in the accident? Circumstances of the accident Was this your first ride? If you have any pictures or videos that you have regarding the incident. Please send them immediately to email@example.com