Privacy Policy

Last Updated: March 12, 2019

We are committed to providing you notice
about how Ryde, Inc. and our affiliate and subsidiary companies (together, “Ryde”
or “we”, or “us”, or “our”) handle your information. This Ryde Privacy Policy
(the “Privacy Policy”) applies to the information that we collect and process
about users of our Services; and those who communicate with us about our
Services, interact with us on social media, attend our events, participate in
our surveys, contests and promotions, or are subscribed to our marketing and
informational communications (the “Interactions”). In this Privacy Policy,
“Services” means:

Ryde websites that link to this Privacy Policy, including any
versions optimized for viewing on a mobile device (the “Sites”)Ryde mobile applications (each an “App”)Ryde vehicles (each a “Vehicle”)the features and services available through our Sites, Apps and

We have established this Privacy Policy to
let you know the kinds of information we may gather during your use of the
Services and other related Interactions; how we use your information; when we
might disclose your information; and your rights and choices regarding your information
that we collect and process.

Ryde provides services to users across the
United States and is located at 1500 N. Halsted St., #207, Chicago, IL 60642
and is the data controller for the personal data collected from all users. This
Privacy Policy contains the following sections:

The Information We CollectUse and Processing of InformationDisclosure of Your InformationUse of Cookies and Other Online Tracking TechnologiesOnline AdvertisingHow We Protect Your InformationRetention of Your InformationInternational UsersThird Party Links and ServicesChanges to this Privacy PolicyYour ChoicesAccess and Data Subject RightsContact Information


We collect information (i) directly from
users related to our Services and Interactions; (ii) automatically related to
the user’s use the Services and Interactions; and (iii) from third parties. We
may combine the information we collect from these various sources.

Information You Provide to Us.

We collect information directly from users
related to:

Account registration, management, profile creation and
modificationAccount access and use, as well as uploading content to the
Services and other associated activitiesVehicle useAccess to and use of the Sites and AppsSubmission of payment informationEvent registration and attendanceParticipation in surveys, contests, sweepstakes and promotions
sponsored by RydeSigning up to receive alerts or other information via email,
text or instant messages from RydeCustomer service technical support and related communicationsParticipation in communities, commenting on blog entries,
interacting with use on social media, and participation in other forumsSubmission of an application or resume to work at Ryde

The specific types of information we
collect directly from you consist of:

your namee-mail addressphone numberpostal addressother contact informationcredit card and billing details, including:billing addresscommunications preferencespayment and transaction historywhere required your birthdate and driver’s license information
or another identification cardany other information you submit to the Services or otherwise
provide to us.

We also collect certain demographic data if
you provide it to us including age, gender, preferred language, and current

Automatically Collected Information.

We also collect information through
automated and technical means as you browse our Sites, use our Apps, or
otherwise use the Services, including:

Device and Online Usage. We
collect information about your computer, browser, mobile device or other
device (each, a “Device”) that you use to access the Services. We may use
cookies, pixels, log files and other similar technologies to collect such
information, including IP address, device identifiers and other unique
identifiers, browser type, browser language, operating system name, and
version, device name and model, version, referring and exit pages, dates
and times you access our Services, the length of time that you are logged
into or using our Services, the links you click or features you use,
software crash reports and session identification number. Please see the
“Use of Cookies and Other Online Tracking Technologies” section below.Location Info and Vehicle Usage. We
automatically collect and store location information from your Device and
from any Vehicles you use. We collect and store the location information
(e.g., city, state or zip code where available) associated with the IP
address of the Device you use to access the Services, as well as, with
your permission, your mobile device’s location information. Please note
that you can change your location settings for your mobile device, but if
you choose to do so, certain features may not be available through the App.
We also collect precise GPS location information regarding the location of
the Vehicle you use, the routes taken by the Vehicle, the rental status of
the Vehicles, the Vehicle battery status and GPS chip identifiers and
status. We also automatically collect data regarding the date, time, and
length of the Vehicle usage.Analytics. We compile and
analyze information derived from the use of our Services, including, but
not limited to, aggregate usage patterns, user preferences, peak demand
times and common routes.

Information We Collect from Third Party

In some cases, we collect user information
from third parties.

Third Party Platforms and Social Media Sites. When you interact with us or post content about us on
third-party social media platforms (e.g., Facebook, Twitter, Google,
Tumblr, LinkedIn, YouTube or Pinterest) we may collect certain information
about such interaction. The information that we may collect from third
parties is based on your settings and on the policies of the particular
social media platforms. We may also allow you to post certain information
from such platforms to your Ryde profile. Additionally, we may permit you
to login to the Services using your personal third-party social media
platform accounts. In such instances, you will be asked to consent to our
access and collection of certain information from your third-party social
media platform account, and such access will be subject to the platform’s
policies.Other Third-Party Sources. We
also may collect information about you that we may receive from business
partners, marketers, analysts, and other sources to enable us to verify
and update the information contained in our records and to better
customize the Services to you. Additionally, we may collect information
from credit reporting agencies to determine your creditworthiness, credit
score, and credit usage. Our collection of such information will always follow,
and solely to the extent permitted by, applicable laws.Referrals. We may from time to
time conduct a referral service, in accordance with applicable laws, so
that you may introduce people you know to our Services. If you choose to
use our referral service to tell someone about our Services, we will
provide you with a template message and referral code to send to such
person. We will only collect such person’s information if he/she signs up
to use the Services with the referral code.


We may disclose the information we collect,
to the following parties and in the following ways:

Affiliates and Subsidiaries. We
may share your information with any of our affiliate or subsidiaries, and
such entity’s use of your information will be subject to this Privacy
Policy.Business Partners and Third Parties. We may share your information with business partners who
jointly sponsor events with us, and where required by applicable law, we
will obtain your consent prior to doing so. You may withdraw your consent
to do so at any time or request that we stop sharing your information (as defined
under applicable law) with business partners and third parties by
following the opt-out process detailed in the “Your Choices” section
below.Third-Party Service Providers. We
may share your information with our third-party service providers that perform
functions on our behalf. We may use third party service providers, from
time to time, to provide the following non-exhaustive list of services:
hosting, billing, and payment processing, push notifications, storage,
bandwidth, content management tools, analytics, customer service and fraud
protection.General Business Operations. Where
necessary to the administration of our general business, we may share your
information with professionals and their agents that we may retain to
perform the following non-exhaustive list of functions: accounting, record
keeping, legal services, tax services, and other professional services
entities or agents.Legal Compliance and Protection of Rights. We may also use or disclose your information if required to do
so by law or if we believe, in good-faith, that such action is necessary
to (i) conform to applicable law or comply with legal process served on us
or the Services; (ii) establish, protect and defend our rights or
property, the Services or our users, including, but not limited to, the
investigation, the prevention or the taking of action related in any
manner to illegal activities, suspected fraud, any potential threats to
the safety of any person, violations of our Terms of Service, Rental
Agreement, Waiver of Liability, and Release, any other agreements or
policies, or in relation to any litigation involving us or the Services;
and (c) act under emergency circumstances to protect the personal safety
of us, our affiliates, agents or users of the Services or the public. We
may also provide information to other companies and organizations
regarding fraud protection.Other Users. Certain features
of our Services make it possible for you to share comments publicly with
other users. Any information that you submit through such features is not
confidential and may be accessed by other persons. For example, (i) if you
submit a product review one our Sites, we may display your review (along
with the name provided, if any) on other Ryde or third-party websites;
(ii) if you provide a comment on our blog, other blog readers will be able
to review your comments; or (iii) if you interact with us on our social
media pages, your comments will be publicly available. Therefore, you
should take care when using these features. If you want to request removal
of information that we have posted about you, please contact us as set
forth in the below “Your Choices” section.Aggregate/Anonymous Information. We
may share aggregated/anonymous information about use of the Services with
third parties for research, marketing, analytics and other purposes,
provided such information does not identify a particular initial (e.g.
such as publishing a report on usage trends). The sharing of such data in
this manner is unrestricted.Business Transfers. As we
continue to develop our business, we may seek to buy, merge or partner
with other companies, and user information may be either shared or
transferred with respect to the contemplation or completion of such
transactions. If we sell or transfer all or a portion of our assets to a
third party, customer information would likely constitute one of the
transferred business assets. We will comply with any additional
restrictions to the extent required to do so under any under applicable
laws or regulations.

To request more information about the
companies to whom we have disclosed your information, please contact us as set
out in the “Contact Information” section.


As with most websites, apps and online
services, our Sites, Apps and online Services, use “cookies,” web beacons
(a/k/a pixel tags), analytics devices and similar technologies (some of which
are operated by third parties) to record your preferences, gather information
about the use of our Services, personalize content and ads and track
information about the performance of our advertisements. We may also use these
technologies to monitor on-line traffic and make the Services easier and/or
more relevant for your use. We may also combine this information with other
information we collect from you.

Cookies. These are
alphanumeric identifiers that we transfer to your device’s hard drive
through your web browser for record-keeping purposes and associate with
small text files that we use to record certain information regarding (i)
your use of our online Services; (ii) your preferences and actions; and
(iii) your other device and usage data as described above. Some cookies
allow us to make it easier for you to navigate our Services, including
Sits and Apps, while others are used to (i) enable a faster log-in
process; (ii) personalize your use of the Services; or (iii) otherwise
allow us to track your activities while using our Services. Many web
browsers automatically accept cookies, but you can usually modify your
browser’s setting to decline or block cookies. If you delete your cookies
or if you set your browser or device to decline or block cookies, some
features of the Services may not work properly or at all.Pixel tags (a/k/a web beacons or clear GIFs). Pixel tags are tiny graphics with a unique identifier,
similar in function to cookies, which are embedded invisibly on web pages
or within emails. We or our service providers may use pixel tags in
connection with our Services to, among other things, track the activities
of users of the Site and App; help manage content; measure ad performance;
and compile statistics about usage. We or our service providers also use
pixel tags in HTML emails to our customers to help us track email response
rates; identify when our emails are viewed; and track whether our emails
are forwarded.Analytics Services. We use
third-party analytics services, including Google Analytics, a web
analytics service provided by Google, Inc. (“Google”), on our Services.
Google Analytics uses cookies and other tracking technologies to help us
analyze how users interact with and use the Services; compile reports on
users’ activity; and provide other services related to activity and usage.
The technologies used by Google may collect information such as your IP
address; time of visit; whether you are a return visitor; and any
referring website or app. You may learn more about Google’s analytics
services and to learn how to opt out of tracking of analytics by Google


To display more relevant advertising on our
Services, to manage our advertising on third-party sites, mobile apps and
online services, and to measure and improve our ads and marketing efforts, we
may work with Google, Facebook, Twitter, Instagram and YouTube, and other
third-party ad companies, ad exchanges, channel partners, measurement services
and ad networks. Please see the “Use of Cookies and Other Online Tracking
Technologies” section below for more information.

These third parties may use cookies, web beacons
or other tracking technologies to collect information about your use of the
Services and your activities across other websites and online services, which
the third parties may associate with persistent identifiers. This information
may be used to provide you with more relevant advertising or other targeted
content on our Services and other websites or services, as well as to measure
the performance of such advertising. The activities of third parties and your
choices regarding their use of your information to personalize ads to you are
subject to, and set out in, their own policies.

Similarly, you can learn about your options
to opt-out of mobile app tracking by certain advertising networks through your
device settings. For more information about how to change these settings for
Apple, Android or Windows devices, see:

Apple: Android: Windows:

Please note that opting-out of advertising
network services does not mean that you will not receive advertising while
using our Services or other services, nor will it prevent the receipt of
interest-based advertising from third parties that do not participate in these

Do-Not-Track. Your browser or device may include “Do-Not-Track” settings or
functionality. Currently, our systems do not recognize browser “Do-Not-Track”
requests. Ryde’s information collection and disclosure practices, and the
choices that we provide to customers, will continue to operate as described in
this Privacy Policy, whether a Do-Not-Track signal is received. However, you
may disable certain tracking on our Sites, as discussed in this Section (e.g.,
by disabling cookies), and you may opt-out of certain third party ad networks
as described below. For more information about Do-Not-Track signals, please


We take technical, physical, and
organizational security measures to protect your information against (i)
accidental or unlawful destruction, loss or alteration; and (ii) unauthorized
disclosure or access. However, no (i) method of transmission over the Internet;
and (ii) no means of electronic or physical storage, are secure. You should
take steps to protect your information and prevent unauthorized access to your
password or account, such as (i) signing off after using a shared computer;
(ii)choosing a robust, unique password; and (iii) keeping your log-in and
password private. We are not responsible for any lost, stolen or compromised
passwords, or for any activity on your account via unauthorized password


We only retain your information for the
period of time required to satisfy the purpose for which it is collected and
used (e.g. for the time necessary for us to provide you with customer service,
answer queries or resolve technical problems); provided, however, we may retain
your information for a longer period of time if we are legally obligated to do
so, or if necessary to establish, protect or defend legal claims involving Ryde.


The Services contain links to third-party
websites such as social media sites, and contain third-party plug-ins and
functionalities (such as the Facebook “like” button and Twitter “follow”
button). If you choose to use these sites or features, in addition to
disclosing your information to those third parties, you may also disclose such
information to their users and/or the public, depending on how their services
function. We are not responsible for the content or practices of any
third-party websites or services. The collection use and disclosure of your
information will be subject to the privacy policies of each initial third-party
website or service, and not this Privacy Policy. We urge you to read the
privacy and security policies of these third parties.


We reserve the right to amend this Privacy
Policy at any time to reflect changes in the law; our data collection and use
practice; the features of our Services; or advances in technology. We will make
the revised Privacy Policy accessible through the Services and will update the
“Effective Date” for the Privacy Policy. If we make a material change to the
Privacy Policy, you will be provided with appropriate notice in accordance with
legal requirements. By continuing to use the Services, you are confirming that
you have read and understood the latest version of this Privacy Policy.


If you would like to update your
preferences on the types of communications you receive from us, or opt out of
marketing communications from us, you may do so at any time by updating the
communication preferences in your account profile or by emailing us at Please note
that we may continue to send non-promotional communications such as important
notices, payment confirmations and transaction-related emails and other
information about your use of the Services. If you would like to opt-out of (i)
marketing communications; or (ii) being included in any Custom Audience campaigns,
please see the above “Online Advertising” section for more information.


Subject to applicable law and as explained
herein, you may have certain rights with respect to the information we collect
and process about you.

Access, Correction, Deletion and Objection
Rights. You may have the right to access, request correction and deletion
of, and object to our use of, your information. To exercise such rights, please
contact us as set forth in the “Contact Information” section. You may also
access and modify most of the information that you have submitted by logging
into your account and updating your profile. Please note that prior versions of
information that you have updated, modified, or deleted may remain viewable in
cached and archived pages of the Site or Apps for a period of time. In
addition, we may retain certain information about you as required by law, or as
permitted by law for legitimate business purposes (e.g., if you request that we
delete your information, but we believe that you have violated our Terms of
Service, we may retain such information to attempt to resolve such issue before
deleting it).

Complaints. If
applicable, you may make a complaint to the privacy regulator or supervisory
authority. Alternatively, you may seek a remedy through local courts if you
believe your rights have been breached.


If you have any questions about this
Privacy Policy; would like to exercise your rights regarding your information
that we hold or would like to raise a complaint with us related to your
information, you should contact us at